Refund and Cancellation Policy

Last updated: November 12, 2026

Cancelling a subscription

You can cancel your subscription at any time in your account settings or by writing to support@novachatter.com. After cancellation you will not be charged again, and paid access remains active until the end of the current billing period

Refunds

If you are not satisfied with a purchase, contact us at support@novachatter.com. We review every refund request individually, including duplicate or accidental charges and technical issues that prevented you from using the Service. This does not affect your statutory consumer rights

How refunds are paid

Approved refunds are returned to the original payment method, including Apple Pay and Google Pay. The time it takes for the money to appear depends on your bank

Unrecognised charges

If you see a charge you do not recognise, please contact us at support@novachatter.com before disputing it with your bank